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Account problem Promote the rapid development and business expansion to different markets, and provide comprehensive financial services relying on the online trading platform
Question
How to transfer to other wallets?
Answer
Enter the "Assets" page, click "Withdraw", select the currency, enter the external wallet address and amount, and submit after passing the 2FA verification.
Question
Which blockchain networks are supported?
Answer
Supports Bitcoin mainnet, ETH ERC-20, Polygon, Solana, etc. When withdrawing, you need to select the correct network to avoid asset loss.
Question
What is the minimum transfer limit?
Answer
For example, the minimum BTC limit is 0.001 BTC, and the minimum ETH limit is 0.01 ETH. The specific limit is displayed on the "Withdrawal" page.
Question
What should I do if the transfer has not arrived?
Answer
Check the status of the transaction ID (TxID) on the blockchain browser (such as Etherscan). If the confirmation delay exceeds 1 hour, contact customer service and provide the TxID.
Question
Can I withdraw the sent transfer?
Answer
On-chain transfers are irreversible, please be sure to check the address; if the address is wrong, the assets cannot be recovered.