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Software use Promote the rapid development and business expansion to different markets, and provide comprehensive financial services relying on the online trading platform
Question
How to transfer from an external wallet to this platform?
Answer
After logging in, enter the "Assets" page, click "Deposit", select the currency (such as BTC, ETH), copy the exclusive wallet address provided by the platform, paste it in an external wallet (such as MetaMask) and send it.
Question
What currencies and networks are supported?
Answer
Supports Bitcoin (BTC Mainnet), Ethereum (ETH ERC-20), USDT (ERC-20, TRC-20), Solana, etc. Please confirm network matching before recharging.
Question
Is there a minimum amount limit for transfer?
Answer
Yes, such as BTC minimum 0.0005 BTC, ETH minimum 0.005 ETH, the specific limit is displayed on the "Recharge" page.
Question
How long does it take for the transfer to arrive?
Answer
It depends on the blockchain confirmation speed, about 10-60 minutes for Bitcoin and about 1-10 minutes for Ethereum. It will be credited immediately after network confirmation.
Question
Why hasn't the transfer arrived yet?
Answer
It may be network congestion or address error. Please check the status with TxID in the blockchain browser (such as Etherscan). If it has not arrived for more than 1 hour, contact customer service and provide TxID.