Customer service

Your current location:Home  >  Customer service
Transaction related Promote the rapid development and business expansion to different markets, and provide comprehensive financial services relying on the online trading platform
Question
How to buy cryptocurrency?
Answer
After recharging assets, enter the "Trading" page, select the currency (such as BTC, ETH), enter the purchase amount or quantity, select market order or pending order, and place the order after confirmation.
Question
What are spot trading and leveraged trading?
Answer
Spot trading is to buy and sell directly with your own funds; leveraged trading borrows funds to magnify returns, with higher risks, and is limited to advanced users.
Question
What is the transaction fee?
Answer
The spot transaction fee rate is 0.03%-0.2% (decreasing according to the 30-day transaction volume). Leverage transactions are charged with loan interest. Please see "Fee Description" for details.
Question
How to cancel an unfulfilled order?
Answer
Find the pending order on the "Open Order" page and click "Cancel". The funds will be returned to the account immediately.
Question
Why is my transaction not executed immediately?
Answer
It may be that the pending order price deviates from the market price, or the market fluctuations lead to insufficient liquidity. Please adjust the price or use a market order.